PT.INFOKOM ELEKTRINDO; JOB CAREER VACANCY

PT. INFOKOM ELEKTRINDO was established on May 1, 1998 as the third largest VSAT Operator in Indonesia, has re-positioned itself as an ICTO (Information, Communication, Technology & Operation) by developing its business portfolio into internet broadband and delivering added values to customers.

Today, Infokom is the largest premium SMS Provider in Indonesia and regarded the best Content Provider in the last three consecutive years and received accolade as Telkomsel’s Gold Partners from Telkomsel. Infokom is a strategic Partner for cellular and TV Media.

The Company is now looking for highly-motivated candidates to fill the following key positions based in Jakarta:

Technical Support Staff

Duties & responsibilities:

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Troubleshooting of Internet service problem or related query to customer.
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Ability to installation and set up internet services onsite or remotely.
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Ensure progress is reported to Technical Support Supervisor.
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To troubleshoot a user problem in a thoughtful and efficient way, identifying a problem with only limited information from the user to start with. The majority of our customers are business users and require fast and accurate responses to enquiries

Qualifications:

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A minimum of 1 years experience in a similar role with an ISP or other such company associated with technical services, but fresh graduate welcome to apply.
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A level of Technical knowledge in the following areas:

- Mobile broadband modem / WiFi Router troubleshooting

- PC Desktop / Notebook troubleshooting

- Windows / Macintosh operating systems

- Common Internet applications and services (e-mail, Web, ftp, etc.)

- Familiar with antivirus and internet security (firewall, etc)

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Experience in a customer facing/technical support help desk
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Have excellent problem-solving and troubleshooting abilities

Please send your application letter with CV and recent photo to: hrd@infokom.net