PT.COCA COLA BOTTLING INDONESIA; JOB CAREER VACANCY
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As one of biggest players in Fast Moving Consumer Goods industry with an enormous size of organization, COCA-COLA DISTRIBUTION INDONESIA - National Office is inviting young and energetic talent whom wants to develop his/her career in Customer Service domain as Customer Service Improvement Manager.
The Customer Service Improvement Manager will responsible to lead in creating a value for customer service improvement through providing analysis and recommendations to show the opportunity for further improvement in the area of customer service. The position will also responsible for looking after all the customer service standard metrics, voicing them to the business and working closely with key customers and business leaders to provide leadership for delivering considerable solution.
The Customer Service Improvement Manager will responsible to lead in creating a value for customer service improvement through providing analysis and recommendations to show the opportunity for further improvement in the area of customer service. The position will also responsible for looking after all the customer service standard metrics, voicing them to the business and working closely with key customers and business leaders to provide leadership for delivering considerable solution.
CUSTOMER SERVICE IMPROVEMENT MANAGER
The successful candidate will report directly to the Customer Service Director, in managing the following accountabilities :
*
Provide analysis and recommendations to the development and implementation of CS strategy includes calculate financial impact
*
Lead and monitor the Delivery In Full On Time Accurate Invoice reporting and follow up actions on the fulfilling and satisfying customer’s expectation through perfectly deliver the order
*
Lead the initiative in developing and implementing the RED Survey and proactively voice the opportunities to Business Leader for improvement
*
Working closely with key customers and business leaders to provide leadership and to be the voice of customers to deliver considerable solution
*
Lead the initiative in producing all CS Metrics report and provide an analysis for capturing the opportunities
*
Involve in CS Strategy Development
To manage such an imperative functions, ideally the incumbent would be required to have the following qualifications :
*
Holding Bachelor Degree any disciplines from well known university
*
Having a minimum of 8 years experience in related area
*
Experience in Fast Moving Consumer Goods company will be an advantage
*
Experience in Project Management
*
Outstanding knowledge in Customer Services and Route to Market
*
Excellent reporting skill and statistical analysis
*
Shows a good analytical thinking
*
Demonstrates excellent oral and written communication skill in English and Bahasa.
Application should be sent to:
sri.malahayati@sea.ccamatil.com
As one of biggest players in Fast Moving Consumer Goods industry with an enormous size of organization, COCA-COLA DISTRIBUTION INDONESIA - National Office is inviting young and energetic talent whom wants to develop his/her career in Customer Service domain as Customer Service Improvement Manager.
The Customer Service Improvement Manager will responsible to lead in creating a value for customer service improvement through providing analysis and recommendations to show the opportunity for further improvement in the area of customer service. The position will also responsible for looking after all the customer service standard metrics, voicing them to the business and working closely with key customers and business leaders to provide leadership for delivering considerable solution.
The Customer Service Improvement Manager will responsible to lead in creating a value for customer service improvement through providing analysis and recommendations to show the opportunity for further improvement in the area of customer service. The position will also responsible for looking after all the customer service standard metrics, voicing them to the business and working closely with key customers and business leaders to provide leadership for delivering considerable solution.
CUSTOMER SERVICE IMPROVEMENT MANAGER
The successful candidate will report directly to the Customer Service Director, in managing the following accountabilities :
*
Provide analysis and recommendations to the development and implementation of CS strategy includes calculate financial impact
*
Lead and monitor the Delivery In Full On Time Accurate Invoice reporting and follow up actions on the fulfilling and satisfying customer’s expectation through perfectly deliver the order
*
Lead the initiative in developing and implementing the RED Survey and proactively voice the opportunities to Business Leader for improvement
*
Working closely with key customers and business leaders to provide leadership and to be the voice of customers to deliver considerable solution
*
Lead the initiative in producing all CS Metrics report and provide an analysis for capturing the opportunities
*
Involve in CS Strategy Development
To manage such an imperative functions, ideally the incumbent would be required to have the following qualifications :
*
Holding Bachelor Degree any disciplines from well known university
*
Having a minimum of 8 years experience in related area
*
Experience in Fast Moving Consumer Goods company will be an advantage
*
Experience in Project Management
*
Outstanding knowledge in Customer Services and Route to Market
*
Excellent reporting skill and statistical analysis
*
Shows a good analytical thinking
*
Demonstrates excellent oral and written communication skill in English and Bahasa.
Application should be sent to:
sri.malahayati@sea.ccamatil.com
